支持
退款政策
Previews are free, so you can judge quality before paying. If something still goes wrong, we will help.
Principle
img2htm is designed so you can check the result with a free preview before paying. Credit purchases are therefore non-refundable in principle, but we refund or restore credits in the following cases.
Restored automatically
- Jobs that end in failed: charged credits are refunded immediately.
Reviewed on request
- Within 14 days of purchase with no credits used: full refund
- Duplicate payments
- Clearly corrupted output (blank page, missing images): credits for that job restored
Not refundable
- Subjective quality complaints that were visible in the free preview
- Unused credits at the end of a subscription period (per rollover policy)
- Accounts suspended for terms violations
How to request
Send a refund inquiry with your order number and job ID. We reply within 3 business days. Refunds reach the original payment method within 5–10 business days.